Under what circumstances and how will you receive a refund?
1. Attend classes for 3 days
2. State your reason for leaving
3. Discussion for a solution
4. Refund process
1. Attendance Requirement
– To be eligible for a refund under the satisfaction guarantee, the participant must have fully attended the classes on the first three days of the course.
– If valid excuses arise (such as illness, etc.) and are submitted to the management with documentation, make-up may be possible upon acceptance.
– Failure to meet these attendance requirements will result in the forfeiture of your right to a refund.
2. Notification Period
– Participants must notify the institution via email (courses@schopenhauer-sprachschule.com) within 7 calendar days from the first course day if the course does not meet expectations. Late notifications will not be considered.
3. Consultation and Alternative Solutions
– Upon receipt of a valid refund request, an online/in-person meeting will be arranged to assess the situation with the institution.
– A suitable alternative (e.g., change of class group, instructor, or program) will be offered. If a satisfactory alternative cannot be offered or is not accepted, the participant is entitled to a refund.
4. Refund Procedure
– Refunds will be made to the same account used for the original payment.
– Refunds will be processed within 4 weeks of approval.
– The institution will refund the full fee, excluding the registration processing fee, transfer charges, currency exchange differences, and bank deductions.
5. Communication and Validity
– All refund requests must be made in writing via email. Verbal or informal messages (e.g., via messaging apps) are not considered valid for refund processing.
